Clinic Medical Services Manager

Clinic Medical Services Manager

Fort Collins, CO

Description

3-5 years of experience managing a VETERINARY clinic required

RVT Preferred

Open Availability including weekends required

Full Time, $25.00 - $27.00/hour

General

The Clinic Medical Services Manager oversees the medical care and treatment of all animals in Animal Friends Alliance’s public spay-neuter and vaccine clinic. This includes ensuring a high standard of care of all animals within the clinic, maintaining an inventory of and ordering medical supplies, and maintaining and servicing medical equipment. Additional work includes maintaining and enforcing federal, state, and local regulations, resolving customer relation issues, and supervising employees and volunteers in duties while also performing them. Finally, this position must be comfortable with assisting and running surgery and vaccine clinic days. The Clinic Medical Services Manager will complete staff assignments, follow through on matters, and use independent judgment and training to take appropriate actions to deal with a variety of situations. 

Major Duties and Responsibilities:

Client & Medical Care

• Confidently and comfortably runs, assists and monitors surgery days
• Is familiar with and can operate and troubleshoot common equipment in a veterinary hospital including but not limited to: anesthesia machine, pulse ox, oxygen concentrator, autoclave, etc. 
• Communicates with clients in a professional and courteous manner at all clinics associated with Animal Friends Alliance. Communication involves in person, over the phone, and online
• Quickly resolves all medical concerns and takes proper steps to prevent issues from reoccurring
• Ensures proper completion of all medical records and follows state regulations on all animals seen by Animal Friends Alliance
• Ensures a proper level of daily use and medical supplies that are clean, in stock, and ready to use, coordinating with appropriate staff for restock of items through organizational wish lists and direct purchases
• Coordinates with the lead veterinarian regarding standard operating procedures, inventory shortages, and staff training initiatives
• Orders all medical supplies in a timely manner and within budgetary restrictions and locates appropriate substitutions in the event of back orders
• Maintains all equipment in the clinic

Staff & Volunteer care

• Communicates clearly with staff & volunteers to meet the medical needs of animals under the care of Animal Friends Alliance
• Supervises, trains, supports and performance counsels veterinary support staff (veterinary technicians and client service representatives)
• Trains, supports, and provides feedback to volunteers and interns in this department
• Creates and enforces Standard Operating Procedures, training manuals, and other company regulations with staff & volunteers 
• Ensures that clinic medical areas are staffed with appropriate volunteers and staff and communicates needs with the Volunteer Coordinator and Director of Community Pet Resources
• Ensures that medical settings are clean, safe, and comfortable for clients, patients, shelter animals, volunteers, and staff at all times 
• Initiates, compiles, and completes performance reviews on all clinic employees per human resources guidelines
• Creates schedules for staff and manages requested time off, sick time and other requests 
• Holds one on ones as needed for staff development and support 

Other Duties:

• Provides quality in-person and telephone client service
• Learns basic duties of other departments and support other departments and staff
• Attends and actively participates in Quarterly Departmental Meetings and All Staff Meetings
• Performs liaison duties as needed
• Is an active part of increasing staff education for themselves and other employees.

Organization Wide Duties:

• Treats animals humanely, with compassion and concern, both on and off the job, and conveys these values to others, in word and action.
• Represents Animal Friends Alliance in a professional and courteous manner at all times.
• Provides quality service to customers, volunteers, and staff, recognizing their individual contributions to Animal Friends Alliance. Monitors, supports, motivates and champions volunteers and their work.
• Solicits monetary and in-kind donations by raising awareness of the organization's work, goals, and financial needs.
• Follows all safety rules to ensure a safe work environment at all times. Takes immediate action to address any safety concerns or noncompliance issues that could put an animal, employee, volunteer, visitor, or the organization at risk.
• Learns basic duties of other departments, and supports other departments and staff.
• Monitors, supports, motivates and accredits volunteers and their work.
• Understands and operates by Animal Friends Alliance’s core values.
• Regular and timely presence onsite.

Work Environment:

• Work performed in animal clinic setting
• Potential for exposure to zoonotic diseases and cleaning chemicals
• Potential for exposure to dangerous and fractious animals
• Potential exposure to high noise levels when in kennel area
• Potential for animal bites and scratches while handling animals

Unusual Demands:

• Work is subject to frequent interruptions
• Employee is subject to work weekends, holidays and beyond the normal scheduled hours of work
• Employee is subject to work outside in a variety of weather conditions.

Requirements

Education/Experience:

Education

• Required: Minimum of high school diploma or equivalent
• Preferred: Registered Veterinary Technician licensure; Associates or Bachelors degree

Experience:

• Required: Minimum of 2-years experience working in animal welfare field. Experience working as a veterinary technician required
• Preferred: RVT (Registered Veterinary Technician)  

Miscellaneous

• Valid Driver’s License: Required
• Sincere interest in Animal Friends Alliance’s mission & vision

Knowledge:

• Knowledge of animal breed, behavior, handling, and veterinary care
• Knowledge of veterinary technical procedures
• Knowledge of clinic software
• Knowledge of Google Suite (Gmail, Docs, Sheets, Google Drive) 
• Knowledge of Microsoft Office, including Excel

Skills:

• Effective verbal communication skills for in person and telephone contact
• Excellent customer service skills, particularly with a variety of client situations
• Able to prioritize duties and perform multiple tasks
• Able to work in a high-stress, fast-paced environment
• Basic computer skills
• Ability to learn, retain and communicate a wide variety of information
• Detail-oriented

Abilities:

• Able to work with a budget 
• Able to work with animals
• Able to work with disinfectants, detergents, and cleaning supplies 
• Able to perform routine physical labor
• Able to handle animals safely and effectively
• Able to perform basic technical duties such as administering vaccinations and treatments and skills associated with high quality surgical care of animals
• Able to prioritize duties and perform multiple tasks
• Able to work in a high-stress, fast-paced environment
• Able to learn, retain and communicate a wide variety of information
• Able to work autonomously
• Able to plan, schedule and organize multiple priorities and a high volume of work

Physical, Sensory and Mental Requirements with or without accommodation

Physical

Frequent

• Sit, Stand, Walk, Bend, Squat, Kneel, Crawl, Reach above head, Push/Pull objects & reaching above head
• Lift & carry up to 50 pounds unassisted, over 50 pounds with assistance
• Exposure to hazards: Biologic, Chemical, Noise, Sharp instruments
• Exposure to marked changes in temperature 

Occasional

• Write legibly
• Climb
• Operate standard pedals in a company vehicle
• Use of microwave

Sensory Requirements:

Required

• Can hear normal tones
• Can hear soft tones
• Eyesight - Normal/corrected to 20/40
• Eyesight - Close eye work
• Eyesight - Color recognition

Important

• Can distinguish smells
• Can distinguish temperatures by touch/proximity

Not applicable

• Can distinguish tastes

Mental Requirements:

Required

• Ability to read, speak and write English
• Ability to control emotions
• Ability to cultivate and project a positive attitude in the work setting, and when representing Animal Friends Alliance in public.
• Ability to work with controlled substances
• Ability to handle stress

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.